03 · service
Ongoing systems
Maintenance, monitoring, and steady improvement — so the system that worked on day one still works on day two hundred.
Software isn't finished at launch. Dependencies age, APIs change, your team asks for new features, and the automation that ran perfectly starts failing quietly. We stay on as your technical team — keeping things secure, fast, and running, and building what you need next.
Is this for you?
Sounds familiar?
If a few of these ring true, this is the service that fixes it.
- The developer who built your system has moved on and nobody knows how it works
- You find out something is broken when a customer tells you
- Small feature requests pile up because there's no one to build them
- Your framework, PHP, or Node version is years out of date
- You're not sure your backups would actually restore
What we build
What this looks like in practice
Monitoring & uptime
Uptime checks, error tracking, and alerts on failed automations — so we know about problems before your users do.
Security & updates
Framework, dependency, and server updates applied on a schedule, with security patches prioritised as soon as they land.
Backups & recovery
Automated backups of your database and files, with restores tested — not just assumed to work.
Feature development
A steady stream of improvements from a team that already knows your system, prioritised with you each month.
Performance tuning
Slow pages, heavy queries, and rising hosting bills investigated and fixed as your data and traffic grow.
Takeovers of existing systems
Inherited an app from another developer? We audit it, document it, stabilise it, and take over from there.
How it runs
- 01
Audit
For systems we didn't build, we start with a review of the code, hosting, and security — and write down how it all fits together.
- 02
Stabilise
We fix urgent risks first: outdated dependencies, missing backups, unmonitored failure points.
- 03
Monitor
Uptime, errors, and scheduled jobs are watched continuously, with alerts routed straight to us.
- 04
Improve monthly
Each month we agree priorities with you, ship them, and report back on what changed and what's next.
Included as standard
- Uptime and error monitoring
- Scheduled framework and dependency updates
- Security patching
- Automated, tested backups
- Agreed response times for issues
- Monthly development hours
- Monthly summary report
- A direct line to the people who built it
Proof
Where we've done this before
Network4Star
A calling and lead management system that turned missed calls into tracked, followed-up leads.
BAK Engineering
A project management system built for a civil/structural engineering consultancy, covering tasks, teams, files, and their talent pipeline.
Do you only maintain systems you built?
No. We regularly take over apps built by other developers. We start with an audit so we understand what we're inheriting, then stabilise it before adding anything new.
What if something breaks outside working hours?
Monitoring alerts come straight to us. Response times depend on the plan we agree, and critical outages are prioritised over everything else.
Are unused development hours lost?
We'll agree how hours work when we set up the plan. The aim is a predictable monthly cost with enough flexibility for the months that need more.
Can we cancel?
Yes. Plans run month to month. If you leave, we hand over access, documentation, and everything you need for the next team.
Other services
Custom web apps
The internal system or client-facing platform your business actually runs on — designed around your workflow, not a template.
Explore →02AI automations
Put AI in the gaps between your tools — so leads get followed up, documents get read, and nothing depends on someone remembering.
Explore →Tell us what's manual. We'll tell you what to automate.
Book a 20-minute call — no deck, no pitch, just your current setup and where it's costing you time.