02 · service
AI automations
Put AI in the gaps between your tools — so leads get followed up, documents get read, and nothing depends on someone remembering.
Most businesses don't need a chatbot. They need the repetitive steps between their tools to stop being done by hand. We connect your phones, inbox, CRM, and spreadsheets, then put AI where judgement used to bottleneck — researching a lead, reading a document, drafting a reply — so your team spends time on the work that needs them.
Is this for you?
Sounds familiar?
If a few of these ring true, this is the service that fixes it.
- Missed calls and web enquiries sit untouched until someone gets round to them
- Your team spends hours researching leads or copying data between tools
- Someone reads every incoming document, PDF, or email just to sort and summarise it
- Follow-ups happen only when someone remembers
- You've tried Zapier-style tools but the workflow outgrew them
What we build
What this looks like in practice
Lead capture & enrichment
New leads are captured automatically and researched with AI before anyone picks up the phone — company info, context, and talking points ready to go.
Calling & SMS automation
Softphones, power dialers, missed-call capture, and SMS campaigns built on Twilio — with routing, follow-up queues, and compliance blocklists.
Document analysis
AI that reads incoming PDFs, bids, CVs, or forms, extracts the fields you care about, and files them where they belong.
Email & inbox triage
Incoming mail is classified, summarised, and routed to the right person or system, with draft replies ready for review.
Workflow automation
Multi-step automations in N8N or custom code that move data between your CRM, spreadsheets, storage, and apps — reliably, with logging.
Content generation
Structured, on-brand drafts for proposals, product descriptions, or reports, generated from your own data and reviewed by your team.
How it runs
- 01
Find the bottleneck
We look at where time actually goes and pick the automation with the clearest payoff — not the flashiest one.
- 02
Connect your tools
We wire up the systems you already use — phones, email, CRM, storage — so data flows without copy-paste.
- 03
Add AI where it earns its keep
We add AI only to the steps that need judgement, with guardrails and a human in the loop wherever the stakes call for it.
- 04
Measure & tune
Every automation is logged and monitored. We track what it saves and tune it once real traffic is flowing through.
Included as standard
- Audit of your current manual process
- Integration with your existing tools and accounts
- Human review steps where accuracy matters
- Error alerts and run logging
- Usage and cost monitoring for AI APIs
- Documentation of every workflow
- Team training on the new process
- Post-launch tuning period
Proof
Where we've done this before
Network4Star
A calling and lead management system that turned missed calls into tracked, followed-up leads.
Neogenix
A cloud-hosted RFQ and procurement platform that replaced manual, email-based sourcing with a structured digital workflow.
Is AI accurate enough to trust with our work?
For the right tasks, yes — research, extraction, classification, and first drafts are where it's reliable. Where mistakes are costly, we design a human review step in, so AI does the legwork and your team makes the call.
What will the AI cost to run?
Usually far less than people expect — often pennies per task. We estimate running costs during scoping, and every automation includes usage monitoring so there are no surprise bills.
What happens to our data?
We use AI providers' business APIs, which don't train on your data, and only send the minimum needed for each task. Sensitive fields can be masked or kept out of AI steps entirely.
Do we need a custom app first?
No. Many automations sit on top of the tools you already use. If a proper system would make the automation simpler, we'll say so — but it's not a requirement.
Other services
Tell us what's manual. We'll tell you what to automate.
Book a 20-minute call — no deck, no pitch, just your current setup and where it's costing you time.